Refund policy

At Lustro Italiano, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you experience an issue, we’re here to help you find the best solution.

Before You Return an Item

Many stone-related issues can be resolved quickly with the right guidance. Different types of stone such as granite, marble, and travertine respond differently to products and care methods. Our team has extensive experience with all types of natural and engineered stone, and we may be able to help you restore your surface without needing a return.

Please call us at 1-800-341-0432 or email info@lustroitaliano.com with a brief description (and, if possible, a photo) of the issue. We’ll respond promptly with personalized troubleshooting steps to help you get the best results from your product.

Requesting a Return

If a return is necessary, please call 1-800-341-0432 to receive a Return Goods Authorization (RGA) number and detailed shipping instructions. Returns cannot be processed without an RGA number.

Our Commitment

All Lustro Italiano products are thoroughly tested to perform effectively when used as directed. We’re always happy to explain how to maximize results for your specific type of stone or situation. Additionally, Tenax offers a full line of professional-grade products beyond the Lustro Italiano range, many of which can address specialized stone care challenges.

Contact Us

Phone: 1-800-341-0432
Email: info@lustroitaliano.com

We’re more than happy to help you restore your stone and ensure you’re getting the best performance from our products.