Reviewer:
Anas Ramadan from Dearborn, MI United States
I was hoping this will clean cups stains from the table. the product didn't do anything and left bad worse stains that what i started with. expensive way to make my table even worse. very disappointed.<br><br> <b>Lustro Italiano Response:</b><br><br> Anas,<br><br> We are sorry that your issue was not corrected by using our product. The kit that you purchased is designed for a very specific kind of issue. We encourage customers to test products in an inconspicuous area of the surface to verify the stone and the product are compatible. Additionally, we encourage customers to send photos of the stone and stain to us so a technician can help with a solution that is right for the specific stone.<br><br> Just out of curiosity, did you recently treat the stain?
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Question about Consistency
September 14, 2017
Reviewer:
Lane Kidd from Washington, DC United States
Having never used the Etch Remover, I don't know if the jar I received is as consistent as it should be. It is watery, with a grain like substance, similar to sand in the bottom. Reading the instructions, it noted to add water to keep the consistency like toothpaste. The jar I received is watery, no need to add anything. Is this as the jar should be or defective?<br> ******************************************************************************* <br/> <strong>LUSTRO ITALIANO RESPONSE:</strong> <br/> Lane, <br/> Thank you for trying our etch remover. The consistency of the etch remover is something that can vary depending on a variety of environmental factors. Additionally, the consistency of the product can be adjusted in either direction, i.e. by adding water or by absorption. A very good explanation of it is mentioned in our demonstration video at about the 4:20 minute mark. Excess water will be absorbed in to rag or paper towel being used to rub the etch remover into the stone. The video can be viewed on the product page or on youtube at: <br/> https://www.youtube.com/watch?v=kLwnbdnVnmo <br/><br/> *******************************************************************************