Reviewer:
Eric Brandt from Lancaster , OH United States
One item in our bundle was damaged upon receipt. The company quickly replaced the product! Customer service like this is a lost art! Highly recommend!
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It was worth a try
September 7, 2023
Reviewer:
Morrow from Idaho
The products have easy to follow instructions and seem professional grade. I only used the etch remover and cleaner because I didn’t want to seal in the damage. I was unable to remove or diminish the etch damage after several applications and following all steps. I am looking for a professional to fix the vinegar etched spots, towel outline, and bottle rings on my limestone vanity tops. I will use the sealer and cleaner in the future.
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Perfect!
May 3, 2021
Reviewer:
Anonymous Person from Cleveland, OH United States
I left a towel soaked with Liquid Gold in our marble sink. It ruined the basin finish. Went to Big box -no help, then to stone countertop store and was given a card for a professional polish company contractor. Sent pictures to Lustro,they got back to me right away with advice. Ordered the complete package, etch paste,sealer, polish,cleaner on faith. The application was tedious but the finished surface was perfect. A couple weeks later we took delivery on a marble top coffee table. It wasn't cheap. I liked the pattern of the table top but there were major linear streaks on the surface that may have come from moisture and the shipping crate. These streaks would NOT clean off. Dont tell anyone but I used the Lustro etch remover with a random orbit polisher. I gently polished the whole coffee table in about 25 minutes. Cleaned, sealed and polished and the surface is now spotless. As you can tell I am a big fan of this product. Thanks!
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Disappointed
April 20, 2021
Reviewer:
Karen Hudson from New London, MN United States
I expected a shiny new look after applying all the products on my travertine stone sink. Actually it doesn't look any different than it did before. For that amount of money, it was quite a disappointment. <br/><br/> *****************************************************************************<br/> LUSTRO ITALIANO REPLY:<br/><br/> Dear Karen,<br/> We are sorry to hear that you were unable to get the results you expected. This kit is designed specifically to correct cases of etched stone. Unfortunately, etching is a destruction of minerals in the stone and cannot be given a "a shiny new look" using additive techniques. It is possible to get the stone to that point, but it requires a professional to come in and restore the surface by repeating the process that originally was used on the stone's surface by using polishing pads to remove the existing surface treatments. This process is possible, but not very practical for most cases.<br/><br/>Our etch repair kit is designed to remove the etch by very gradually blending the areas of the stone that contrast so the etching is much less visible while at the same time improving the area that suffered the damage. Since the product works gradually, some etches might require patience and some "elbow grease" to get the best results possible. Thank you for considering Lustro Italiano.<br/> *****************************************************************************
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Great product
January 9, 2019
Reviewer:
Greg Ott from Orlando, FL United States
We had some etching in our marble coffee table. We used the Lustro Italiano Marble Etch Remover kit and it looks better than new. Excellent product!