Return to Help Index| My Account | |
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| Reorder | |
| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Orders shipped within the continental USA: Orders up to $49.99 will receive a flat UPS shipping rate of $7.50 Orders over $50.0 will receive FREE UPS GROUND SHIPPING! Orders shipped outside the continental USA: Please contact customer service for a shipping quote: Tenax USA/Lustro Italiano 1-800-341-0432 [email protected] |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please call 1-800-341-0432 to receive an Return Goods Authorization number and shipping instructions. Or call us to discuss the problem that you are having. We would be more than happy to help troubleshoot the problem you are having. Lustro Italiano has been thoroughly tested to perform very effectively. Perhaps we can explain in more detail of how to use the product to maximize its performance. There are many different kinds of stone that display many different characteristics. We know the types of stone and what will work best for them. Granite will respond to cleaning and stains 100% differently than marble will. Are you sure you are using the right product on the right stone? We would love to receive an email with a picture of a problem that you are having. We will respond back with a return email or call to help you find a real solution to the problem you are having. Tenax has a full line of products outside the Lustro Product line that can solve practically any problem that comes along with stone. Give us a call or email and we will be more than happy to discuss this with you. Tenax USA/Lustro Italiano 1-800-341-0432 [email protected] |
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| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Tenax USA/ Lustro Italiano 1-800-341-0432 [email protected] |
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| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. We do our absolute best to ship your order within 24 hours. |
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